Job Description
Pay Range: $16.95- $24.69 per hour or annually (depending on position). Your starting hourly wage will be directly based upon years of relevant experience to the position. We will give you full credit for each year of past experience you have.
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Provide customer service to patients, families, physicians, insurance companies, and all Mercy affiliated staff through accurate charging, billing and collections for Mercy Hospital.
- Discusses financial planning issues and concerns with patients, sets up appropriate payment plans and/or identifies the patients need for financial assistance.
- Generate and send claims electronically or on paper to insurance companies.
- Generate, verify, and send patient statements and correspondence.
- Charge entry and/or verification.
- Run daily trial balances and ensure that financial transactions balance.
- Follow up on pending and/or rejected/denied claims with insurance companies, third party payers, patients, and clients for resolution.
- Generates billing and statistical reports through billing software program to include daily, weekly, monthly, and year end reports for processing.
- Organize and execute collection processes.
- Electronic and/or manual posting payments and adjustments.
- Communicates with other departments for questions related to charges, edits, and payer, and other internal inquiries.
- Corresponds with patients (in person, phone, email, fax, and/or written methods) to respond and resolve inquiries and balances.
- Processes financial assistance applications.
- Updates accounts with new or corrected information and re-files claims when necessary.
- May provide cashier services to patients, visitors, physicians, and employees.
- Prepares daily deposits and/or reconciles deposits to postings.
- Prepares daily deposits and/or reconciles deposits to postings.
- Assists in training new staff.
- Knowledge, application, and maintenance of applicable billing and coding rules to monitor proper reimbursement.
- Knowledge of appropriate accounting, billing, and claims processing systems.
- Demonstrates excellent customer service and professional correspondence.
- Performs other related duties as assigned.
Job Requirements
Education
- Associates degree or equivalent experience.
Experience
- Typing skills of 30 words per minute and 10-key proficiency required.
- Previous experience in medical (including Medicare) billing both professional and institutionally preferred.
- Customer service experience.
- Experience with CPT and ICD9 codes preferred.
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