About this opportunity!
Service Delivery Line Manger is responsible for delivery fulfilment from Service Delivery Domain towards MA/CU. Ensuring efficient and high-quality service delivery from Global Service Delivery Domain.
The SDLM drives delivery effort to make their work more efficient through adequate delivery tools, processes, ways of working, measurements & KPIs, job roles, competence models, supports deployment programs and common structures. SDLM also collaborates to ensure that work is executed within the scope of OHS requirements.
This role works very closely with other Line Managers being a part of Service Area Global Network Deployment (SA GND) community to nurture and grow competence in their respective domains (Implementation Manager & Project Planner). It also should work closely with Service Fulfillment Manager in delivery of projects.
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What you will do- Responsible to Build a productive work environment for individuals and own organization.
- Responsible for Line Management of the respective unit (e.g., Annual Salary Review, IPM goal setting & reviews, competence development, STV)
- Accountable for service execution.
- Responsible for delivery fulfilment of services towards MAs/CUs working closely with SFMs (Service Fulfillment Managers managing project deliveries)
- Responsible for own domain Competence & Capability Build through hiring, training & coaching according to dimensioning in alignment with SA Build Strategy and Resource Planning and SA Networks GRM organizations.
- Responsible for domain-based delivery satisfaction, to maintain delivery models, frameworks, job roles, assessments, and strategies.
- Improve and implement Service Based Delivery Strategy.
- Supports resolving of operational escalations.
- Unit employee empowerment and engagement
- Responsible for fulfilling Billability, Utilization & Efficiency targets and financial forecasting and budget fulfilment regarding global deliveries
SD Line Manager main interfaces
- Service Fulfillment Manager (SFMs)
- Other SA GND Functions, Common Supporting Functions, GND Academy
- People, Finance, Communications, Business Operations, OHS, Compliance, etc.
You will bring
- M.SC, MBA or equivalent through experience
- Very good people management skills and collaborating across boundaries
- Visionary and can anticipate changes in industry and technology to plan for adapting those in the SA Build
- Minimum of 5+ years in Telecommunication Industry
- Out of which 3+ years in People Management capacity
- 3+ years of implementation management or project planner/project support experience
- Good knowledge about Ericsson Support Tools & Processes.
- Good Knowledge of Financial and Delivery Model
- Collaboration and Communication Skills
- Fundamental Leadership Competence
- Change & Improvement Management Skills
- Deep understanding of NRO implementation management or project planner, project administrator scope of work, processes, models, tools and strategy Creating & Innovating
- Leading, supervising, and responding to change in a high pace environment
- Negotiation & Argumentation Skills, Project Management Skills, Presentation Skills
Why join Ericsson?
At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build never seen before solutions to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
What happens once you apply?
Click Here to find all you need to know about what our typical hiring process looks like.
Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we nurture it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team.
Ericsson is proud to be an Equal Opportunity and Affirmative Action employer, learn more.
Primary country and city: Egypt (EG) || Egypt : Cairo : Cairo || Egypt : Cairo : Smart Village
Req ID: 723294
