Service Contract Administrator [China]

 

Job Title

Service Contract Administrator

Job Description

Philips is a global leader in health technology, committed to improving billions of lives worldwide and striving to make the world healthier and more sustainable through innovation. Driven by the vision of a better tomorrow.

But it’s not just what we do, it’s who we are. We are 80,000, wonderfully unique individuals, with two things in common. An unwavering sense of purpose and a relentless determination to deliver on our customers’ needs. It’s what inspires us to create meaningful solutions – the kind that make a real difference – when it matters most.

The world and our customers’ needs are changing faster than ever before and while we are proud of what we do already, we know we can do more. That’s why we need you, to help us tackle increasingly complex challenges posed by ever evolving health and well-being needs.

In this role, you have the opportunity to make life better
Looking at the challenges the world is facing today Philips’ purpose has never been more relevant. So whatever your role, if you share our passion for helping others, you’ll be working towards creating a better and fairer future for all.

You are responsible for

• Service contract booking in the SAP system after double check the contract content and approval flow;
• Discount requisition for sales team based on the requirement;
• Paid job booking once supporting document is complete;
• DMR report collection and tracking monthly, work closely with sales them to get DMR cleaned as soon as possible, to keep DMR in a healthy level;
• Prepare OIT report for a correct OIT/Revenue calculation;
• Conduct SOX control according to GRCM;
• Process standardization and simplification to enable service business boom up;
• DMR inquiry according to request;
• Kinds of questions clarification from sales or other team with high efficiency;
• Maintain team KPI ( on time delivery and contract booking accuracy);
• Service contract review according to internal and external rules and regulations.
• Other tasks assigned by the manger

You are a part of

Philips GBS. You have a direct reporting line to the contract manager.

To succeed in this role, you’ll need a customer-first attitude and the following

• Bachelor’s Degree & minimum of 3 years’ experience in the business operation or related functions, medical device industry would be preferred;
• Ability to prioritize the daily work to achieve “customer first”;
• Excellent verbal and written communication in English;
• Strong problem solving and negotiation skills with different teams;
• Ability to work well independently & in a team setting;
• More flexible to handle kinds of problems during daily work with high efficiency.

In return, we offer you

We offer experiences and opportunities that add many unexpected and enriching moments to our employees’ lives. Especially when the innovative health technologies and solutions they help develop benefit their own friends and family.

How we work at Philips
Our newly-adopted hybrid work concept fuses flexibility with collaboration to deliver great outcomes for our people and our customers. We are embracing an approach wherein we spend more time together than apart – which for full-time employees translates to an average of at least 3 days working from the office and up to 2 days from home – for our hybrid roles.
Hybrid work flexibility means people can meet the changing demands of work and home in the most balanced, productive, and healthy way.

Our hybrid working model is defined in 3 ways:
We believe in the importance of impactful collaboration: There's a certain energy when everyone’s in the same room that can heighten idea generation and creative friction needed for problem-solving.
We embrace flexibility: Choosing where, when and how to work can vary according to task and team schedules. Flexibility isn’t office or online, it means choosing the space that works best for you, your teams and our customers on a case-by-case basis.
We want to be at our best: The way we work and our workspaces are designed to support our well-being, offer career advancement opportunities, and enable us to be at our best.

Why should you join Philips?
Working at Philips is more than a job. It’s a calling to create a healthier society through meaningful work, focused on innovative, customer-first health technology solutions. Help us improve the health and well-being of billions of people, every year. Ultimately creating a career that no one could have planned for. Even you.

 

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